All defined terms used below shall have the meanings set forth in our Terms and Conditions.
Orders that you submit online are processed immediately and may not be cancelled, and you may need to wait until you receive the merchandise in order to return it.
Once an item of merchandise is delivered to you, you can return that item within 60 days of delivery. To be eligible for a return, your merchandise must be unused and in the same condition that you received it and must be in the original packaging.
To initiate a return, please Submit a Support Ticket. Do not return any product without first submitting a support ticket. You will not be issued a refund.
All returned merchandise should be sent to us at 947 E Johnstown Rd, Gahanna, OH, 43230. Do this only after you have received a response from your support ticket.
You are responsible for paying for all shipping costs for your returned item. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping will be deducted from your refund. You should consider using a trackable shipping service or purchasing shipping insurance for items of value.
After We have received your valid return, We will send you an email to notify you that We have received your returned item and notify you of the acceptance or rejection of your return.
If your return is accepted by Us, We will provide the following within a reasonable time: a credit to the payment card or original method of payment used to pay for the item.
If you do not comply with any of the above conditions, We reserve the right to refuse the return, or to impose different or additional conditions.